Shopping at TASAKI boutiques | FAQ

Shopping at TASAKI boutiques

Enquiring if a product is in-stock

I would like to make an urgent purchase, is the product available at my nearest TASAKI boutique?

For more information, please contact TASAKI Customer Service using the contact form.
CONTACT US:TASAKI Customer Service

Reserving products in-stock

I would like to see a product in store, can I make a reservation?

You can check the current stock level of a product and make a reservation in advance by contacting TASAKI Customer Service using the Product information form. Please be sure to include the product name and size in your message. Some designs may only be available at certain locations. In such cases, we will provide information about which TASAKI boutiques have the product available.

Ordering from another TASAKI boutique

Can I have a product that I saw at one TASAKI boutique delivered to another TASAKI boutique?

Yes, you can collect your product at a different TASAKI boutique.

Reservation length

I am considering purchasing a product, how long can I reserve it for?

Products can generally be reserved for one week. Please note that reservations may not be possible for items with limited stock.

Made-to-order products

Can products be made to order?

For new pieces requested as full custom or semi-custom orders, a quotation will be provided.
Please note that production is subject to certain limitations, and some requests may not be accommodated depending on the design. Modifications to specifications will be accepted only if they meet the applicable conditions.
For new orders, full payment is required in advance. Please be advised that cancellations cannot be accepted once production has commenced.
For further details, please contact TASAKI Customer Service.

Payment

Can your products be purchased duty free?

Products can be purchased duty free at all TASAKI boutiques, with the exception of those located in China.

Certification

Do your products come with certification?

A certificate is issued for each purchased item. The product number listed on the certificate is used to manage purchase records.

If you wish to request after-sales service, presentation of the certificate is required. Please keep it together with the product.
In the event that the certificate is lost, we may still be able to accept the item for service by confirming the identifying engravings that serve as proof of manufacture.
However, please note that free services available within one year of purchase cannot be provided in such cases.
Please also be advised that certificates cannot be reissued.

The TASAKI certification does not include details such as pearl sizes. Is it possible to have them listed?

This information cannot be listed on the certificate. However, as the certificate includes the product number, product details can be identified using this number.

Returns and exchanges

Are returns or exchanges accepted?

We cannot accept returns or exchanges unless the product is defective.

After-Purchase Service

Do you provide services such as repairs, size adjustment and cleaning?

Please refer to the After-Purchase Service section.

Care and storage

I would like to know more about the care and storage recommendations of a product.

Please refer to the Care and Storage section.