After-Purchase Service | FAQ

After-Purchase Service

Regarding item acceptance

We accept after-sales service requests for TASAKI products only. Products from other brands, as well as TASAKI products that have been modified or processed by third parties, cannot be accepted for service from a quality assurance perspective.

Pearl necklaces and pearl bracelets (pearl-only products)

How often should necklaces and bracelets be re-strung?

Regular maintenance once every two to three years is recommended, depending on how frequently the jewellery is worn.

My necklace or bracelet was pulled and the string snapped. Is there a charge for repairs?

A fee is charged for this service. A fee will be charged for replacing snapped strings, even in cases where the alignment does not need to be adjusted. Please note that such re-stringing is not considered to be part of the regular maintenance carried out every two to three years.

Are you able to remove pearls to reduce the length of a product?

Our policy regarding pearl removal is as follows.
Within one year of purchase: Free of charge for pearl-only necklaces and bracelets with pearls that are 3.5mm or larger. This applies to both single string and multi string necklaces.
One year or more after purchase: A fee is charged for pearl removal.

Are you able to to add pearls to increase the length of a product?

Our policy regarding the addition of pearls is as follows.
Within one year of purchase: The extension process for extensions of up to 10cm is free of charge for pearl-only necklaces and bracelets with pearls that are 3.5mm or larger. A fee will only be charged for the cost of the additional pearls. This applies to both single string and multi string necklaces.
One year or more after purchase: A fee is charged for pearl addition.

My pearl necklace seems to have dulled, can I have it cleaned?

Yes, we provide cleaning services. A quote will be provided regarding the fee for this service.

Ring size adjustment

Is it possible to have the size of a ring adjusted?

In addition to the size adjustment provided at the time of purchase, one further adjustment within the specified size range can be performed free of charge within one year of purchase. Polishing and engraving restoration can also be provided free of charge as part of this service. A fee will be charged if one year or more has passed since purchase.

※Please consult with the customer service representative to determine the content to be included.

In Japan, we include reference prices and similar information; however, it is necessary to confirm with each market how much detail should be provided.

Can I have the engraving on my ring refreshed when I get the size adjusted?

Re-engraving of text can be carried out within the resizing service fee.
Please note that the font or engraving style may differ slightly from the original.

How many times can the size of a ring be adjusted?

As resizing involves removing metal from the surface during finishing, it may result in changes to the silhouette or a reduction in strength. We recommend limiting the total number of resizing procedures, including refinishing, to no more than two occasions.
Depending on the condition of the ring, replacement of the ring arm may be required, in which case a quotation will be provided.

Ring deformation repair

The shape of my ring has become distorted. Can I have it repaired?

Depending on the condition of the ring, the requested service may or may not be available. The item will be inspected upon receipt, and a quotation will be provided.

If processing is possible, refinishing of both the exterior and interior surfaces will be carried out, along with re-engraving of the text.
Please note that the font or engraving style may differ slightly from the original.

Engraving

For what kind of products is engraving available?

Please contact your nearest TASAKI boutique or TASAKI Customer Service for information on products that can be engraved.

What is the maximum length for engravings?

The maximum number of characters varies between designs. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

Can I have a ring engraved?

See below for details on engraving.
Engraving can be performed free of charge once, within one year of purchase, either at the time of purchase or after delivery.
* A fee is charged for engravings on birthstone products regardless of when the engraving is performed.

Is it possible to change the content of an engraving?

Changes to engraved text, including deletion of existing engravings, are available for a fee.
Please note that the font or engraving style may differ slightly from the original.

Cleaning

My ring has dulled, is it possible to have it cleaned?

See below for details on cleaning.
Free of charge within one year of purchase. A fee will be charged if one year or more has passed since purchase.
Depending on the condition of the ring, cleaning methods other than ultrasonic cleaning may be used where appropriate.

My ring is scratched, is it possible to have it polished?

Refinishing includes cleaning as well as polishing the surface to remove scratches and tarnish.

The service is provided free of charge within one year of purchase; a fee will apply if more than one year has passed since the purchase date.

As refinishing involves removing metal from the surface, it may result in changes to the silhouette or a reduction in strength. We recommend limiting the total number of processing procedures, including resizing, to no more than two occasions.

In order to preserve the ring's silhouette and strength, deep scratches cannot be completely removed.

Please note that refinishing is generally performed on the surface only. However, for rings with slender arms, if polishing the sides alters the engraved lettering, the text will be re-engraved.

Please also be advised that the font or engraving style may differ slightly from the original.

Is cleaning available for products other than rings?

See below for details on cleaning and polishing.
Free of charge within one year of purchase.
A fee will be charged for cleaning and polishing if one year or more has elapsed after purchase. In order to maintain the shape and strength of the product, it may not be possible to completely remove deep scratches.

Chain repair

The chain on my jewellery snapped after being pulled. Is there a charge for repairs?

We will provide a quote based on the condition of the product.

The part that connects the chain and the metal fitting has become detached. Can I have it repaired?

We will provide a quote based on the condition of the product.

Earrings

Can I have my clip-on earrings made into pierced earrings?

This service can be provided for some designs. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

Can I have my pierced earrings made into clip-on earrings?

This service can be provided for some designs. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

I lost one of my earrings. Can I have a single earring made?

This service can be provided for designs that are currently available for purchase. Please enquire at a TASAKI boutique for confirmation. The remaining earring will be kept during manufacturing for the purposes of matching the pearl colour and checking the two sides.

I lost the silicone pad on the clip-on earring fitting.

Silicone pads are available for purchase. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

I lost the back of my pierced earring.

Earring backs are available for purchase. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

Repair requests

Can I take a product purchased at a TASAKI boutique to another TASAKI boutique for repairs?

After-Purchase Service is provided at TASAKI's direct managed stores, including those located inside department stores. Please note that After-Purchase Service at select shops and speciality stores is provided for products sold at those stores.

I don’t live near a TASAKI boutique. Can I send an item I want repaired by post?

In the interests of safety, we cannot accept items by post.

I would like to discuss the details of repairs.

Please contact a TASAKI boutitque or TASAKI Customer Service.

Certification

Do I need to show certification to receive After-Purchase Service?

You will be asked to show your certification when requesting After-Purchase Service. If you have lost your certification, the stamp on the product can be used as proof of manufacturing. However, please note that in such cases services cannot be provided free of charge even within one year of purchase.

Jewellery cases

Can I buy a replacement case for an item if the original becomes damaged?

One case is provided per product. Cases cannot be sold separately.